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The rapid growth of the Company and the long-term goal to increase the loan officers’ productivity urged to seek new horizons for communications. Operators provide consultations to the existing and potential borrowers not only by phone, but also on using special chat room, Whats App and social media accounts.
Since 2015, the Call Center staff grew from 3 to12 employees; the number of incoming inquiries has increased from 403 to 10,000 per month.
Also in this season the team participated in the first International tournament "Tulpar Cup" and became his owner.
Next step was introducing personal account on KMFs’ website in November 2017.
It is a section of the corporate website intended for existing and potential borrowers, who may effect many operations online that required going to KMF office before.
On the course of the first season the first nonresident football player Maxim Batov from Ekibastuz — the player fast, able to outplay any defender one in one was invited.
Research on MFC has previously been confined to small laboratories and pilot plants, due to constraints in technology and production feasibility.